At Only USA Shirts, we value your satisfaction and stand by the quality of our products. We aim to ensure that every purchase meets your expectations. Please read our Refund Policy for information on our policies regarding returns and replacements.
1. Returns and Replacements
a. Defective Items: If you receive a defective item, please contact us at email@example.com within 7 days of receiving the product. We will work with you to replace the defective item with a new one.
b. Return Eligibility: We do not offer refunds for any other reason, such as change of mind or sizing issues. Our policy is limited to the replacement of defective items.
2. Return Process
a. Contact Us: To request a replacement for a defective item, please contact us at firstname.lastname@example.org with the following information:
- Your order number
- Description and photos of the defect
b. Approval: We will review your request and inform you if it qualifies for a replacement.
c. Return Instructions: If your return is approved, we will provide instructions for the return process, including the return address.
a. Processing Time: Replacements typically take 2-5 business days to process after we receive your returned item.
b. Shipping Fees: We will cover the shipping costs for sending a replacement item to you.
4. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at email@example.com